Simple, hygiene-first return rules for a safer lens shopping experience.
Eligible products can be returned within 14 days if they are unopened, unused, and in original sealed packaging. Opened lens boxes cannot be returned unless there is a verified manufacturing defect or wrong item delivery.
Once the returned product passes inspection, refunds are processed to the original payment method. Online payment refunds may take 5-7 business days after approval, depending on your bank or payment provider.
If your order arrives damaged or incorrect, contact us with your order number and clear photos of the package and product. We will review and guide you through replacement or refund options.
We keep return checks strict because contact lenses directly touch your eyes. Sealed packaging protects every customer.
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